Help Center
How Can We Help?
We're here for you. Whether it's a return, a refund, tracking your order, or just a question — we reply within 12 hours.
What do you need help with?
Returns
30-day easy returns
Refunds
Money back guarantee
Exchanges
Swap for a different item
Order Tracking
Where is my order?
Product Issue
Damaged or wrong item
Other
Anything else
Send Us a Message
We'd love to hear from you
Fill out the form below and we'll get back to you within 12 hours. Include your order number if your query is order-related.
Help Center
Frequently Asked Questions
Quick answers to common questions. Can't find what you need? Use the form above.
Email us at hello@cloudandclay.in with your order number and reason for return. We'll process your return within 24 hours and send you a return shipping label.
Once we receive your returned item, refunds are processed within 3-5 business days. The amount will be credited back to your original payment method.
Yes! Email us with your order number and the product you'd like instead. If the new product costs more, we'll send you a payment link for the difference.
Once your order ships, you'll receive a shipping confirmation email with a tracking link. You can also log into your account to view all orders and tracking details.
Contact us immediately at hello@cloudandclay.in to get the swift resolution.
Check our refund policy for more details.
Yes, COD is available on most orders. Prepaid orders get an extra 5% discount and ship faster (same day vs 24-48 hours for COD).
UPI, credit/debit cards, netbanking, EMI, Google Pay, PhonePe, Paytm, and Cash on Delivery. All transactions are 100% secure.
3-5 business days for metro cities, 5-7 days for other locations. Prepaid orders ship same day if placed before 2pm.