What's covered. Cloud & Clay (VSR Ventures) warrants V-LIFT PRO against defects in materials and workmanship under normal personal use for 6 months from the date of delivery. If a covered defect appears, we will repair or replace the device at our discretion, free of charge, and pay the shipping both ways.
What's not covered. Physical damage (drops, cracks, dents), water or liquid damage, damage from misuse, negligence, intentional damage, unauthorised repair or opening of the device, use of chargers or accessories not supplied with it, normal wear and tear and cosmetic changes, loss or theft.
How to claim. Share your order number and a short video of the issue with our support team within the warranty period. Proof of purchase is required. The replacement carries the remainder of the original warranty.
This warranty is in addition to your rights under the Consumer Protection Act, 2019.