Returns, Refunds & Warranty

You can raise a return or refund request within 30 days from the date of delivery. Every request is reviewed individually.

The 30-day window is the time you have to ask. It does not by itself make every request eligible: the request must also meet the conditions on this page. Returned products must be in substantially the same condition in which they were received, with all original accessories, manuals, packaging, complimentary items and inserts (where applicable). Returned items are inspected when they reach us.

If your order arrives damaged, defective, broken, incorrect, missing an item or expired, contact us within 48 hours of receiving it.

Once verified, a manufacturing defect, transit damage, incorrect shipment, missing item, or any error by Cloud & Clay or our logistics partners qualifies for a full replacement or a full refund.

For most claims we need a continuous unboxing video, recorded from the moment the sealed package is opened, without cuts or pauses. It is the clearest way for us to verify what happened in transit and resolve your claim quickly. Claims without it may not be accepted.

Devices sold by Cloud & Clay that list a warranty on their product page (such as V-LIFT PRO) are covered by a 6-month warranty against manufacturing defects, starting from the date of delivery.

What is covered: if the device stops working or develops a fault under normal use, as described in the user manual, during the warranty period, we will repair or replace it, at our discretion.

Shipping is on us: for a verified defect, we arrange and pay for the pickup and send the repaired or replacement device back to you free of charge.

What is not covered:

• Physical damage, such as drops, cracks, dents or broken parts caused after delivery
• Water or liquid damage
• Intentional damage, misuse, or use not in line with the user manual
• Damage from using an incompatible charger, cable or power source
• Devices opened, repaired or modified by anyone other than Cloud & Clay
• Normal wear and tear, including cosmetic wear and scratches
• Loss or theft

To claim: email us with your Order ID, a short description of the problem, and a clear video showing the fault. A replacement device carries the remainder of the original warranty period.

The warranty covers manufacturing defects only. It is separate from the 30-day return window in section 01.

Before dispatch: you can cancel your order. Prepaid orders receive a 100% refund with no cancellation charges, including any express or priority shipping paid at checkout.

After dispatch: orders cannot be cancelled once they have been shipped.

1. Email hello@cloudandclay.in within the relevant window: 48 hours for damaged, wrong or missing items; 30 days for returns; 6 months for warranty claims.
2. Include your Order ID and a brief description of the issue.
3. Attach clear photos of the product and packaging, and the unboxing video (or, for warranty claims, a video showing the fault).
4. Our Customer Experience Team will review your request and reply with the next steps.

• Change of mind after delivery
• Wrong product or variant ordered by the customer
• Damage caused by misuse after delivery
• Damage, defect, wrong-item or missing-item claims raised after 48 hours of receiving the order
• Claims without the required evidence, including the unboxing video where it is required
• Products not returned in substantially the same condition, or without original accessories, manuals, packaging, complimentary items or inserts

Refunds after delivery cover the product price only. Express or priority shipping charges are non-refundable. Original shipping charges may also be non-refundable, unless the return is caused by an error on our part.

Bundles, promotional deals and special discounts: for refunds not caused by a fault on our part, the refund is capped at a maximum of 50% of the total order value.

Prepaid orders: refunds are issued to the original payment method.

Cash on Delivery (COD) orders: we will ask for your bank account or UPI details to process the refund.

Once a refund is issued, the time it takes to reflect may vary depending on your payment provider or bank.

We reserve the right to decline any claim that appears fraudulent, abusive or in bad faith, including repeated claims or claims that do not match the evidence provided.

Every claim is reviewed on its own facts, and Cloud & Clay's decision after review is final. This does not affect any rights you have under applicable consumer protection law.

We may update this policy at any time. Changes apply from the date they are published on this page. By placing an order with Cloud & Clay, you agree to this policy.